Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather data you choose to share. This includes your name, company name, email address, phone number, delivery addresses, and any specific floral requirements. Payment details are collected when you place orders, though processing is handled securely by our payment partners.

For our corporate clients, we may obtain additional business details such as company registration, preferred delivery timelines, and budget considerations to tailor our service to your needs.

Our site automatically captures certain technical data when you browse. This includes your IP address, browser type, device information, and navigation patterns. We use this information to enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill flower orders and deliver excellent service. This includes processing orders, coordinating deliveries, sending order confirmations, and following up to ensure satisfaction.

• Processing and fulfilling flower orders and gift arrangements
• Communicating about order status and delivery timing
• Providing customer support and answering inquiries
• Enhancing our services based on your feedback and preferences
• Sending relevant updates about our services (with consent)
• Maintaining records for business and legal compliance

We also utilize aggregated, non-personal data to analyze market trends and improve our operations. For instance, we may study which arrangements are popular during certain seasons to better manage inventory.

With your explicit permission, we may share information about seasonal offerings, special promotions, or new services that could be of interest to your business. You can opt out at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data stays within our business ecosystem and is shared only when necessary to provide our services or comply with legal requirements.

We collaborate with trusted service providers who assist in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they perform for us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and implement multiple protective layers. Our systems use encryption for sensitive data in transit, secure servers for storage, and regular security updates to guard against threats.

Physical security measures protect our office infrastructure, and access to personal information is limited to employees who need it for their roles. Our team undergoes ongoing privacy and data handling training.

Payment data is processed through secure, encrypted systems that comply with industry standards. We do not store full credit card details on our systems; this information is managed by certified payment processors specializing in secure transactions.

While we maintain strong security measures, no system is entirely risk-free. We continuously monitor and update our practices to address evolving threats and uphold the highest protection standards.

Your Rights and Choices

You have several rights regarding your personal information. You may request access to the data we hold, ask for corrections to inaccurate information, or request deletion where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while still receiving service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We keep your information only as long as necessary for business purposes and legal requirements. Order records are typically retained for accounting and warranty purposes, while marketing preferences are maintained until you request removal.

When we no longer need your information, we securely delete or anonymize it. Some information may be retained longer if required by United Kingdom business laws or for legitimate business interests like preventing fraud.

Cookies and Website Technology

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain features.

Essential cookies are necessary for our site to function properly – they enable basic features like navigation and access to secure areas. These cookies don’t collect personally identifiable information and are automatically enabled when you use our site.

We utilize analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize page performance, and improve user experience. This data is collected in aggregate form and does not identify individuals.

You can adjust cookie settings through your browser. However, disabling certain cookies might affect some features and your overall browsing experience.

Business Transfers and Changes

If Ever Light Work Flowhub undergoes major business changes such as mergers, acquisitions, or sales of assets, your personal information may be transferred as part of the transaction. We will inform you of any such changes and ensure your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we terminate operations, we would ensure your information is securely transferred to a successor (with appropriate privacy protections) or securely deleted in accordance with best data protection practices.

Updates to This Privacy Policy

We may revise this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When significant changes occur, we will notify you via email or by posting a notice on our website before they take effect.

Minor updates for clarity or administrative purposes may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected data from someone under 18, we will promptly delete that information from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter immediately.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom jurisdiction. However, some of our service providers may process data abroad. When this happens, we ensure appropriate safeguards are in place to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those related to business operations, financial transactions, and handling of customer data. Our practices align with evolving privacy standards in United Kingdom's digital economy.